VoIP offers significant benefits for businesses. It can make a positive impact on business productivity, efficiency and cost.
VoIP delivers superior call quality, ensuring consistency of communication with clients and colleagues. When combined with a reliable internet connection, it eliminates static and interruptions.
However, a secure VoIP phone system requires the right tools to be fully utilized. Here are a few of the most important features to consider for your company.
If you work with many third-party tools and apps (for CRM, customer service, and so on), you’ll need a VoIP phone solution that can integrate easily. This will ensure your staff can access information quickly and effectively resolve issues.
Many VoIP systems allow you to transcribe voicemails so that the message is sent via email or text. This saves you time and keeps your records organized. It also helps your employees get back to customers faster and provides a backup in case the audio file gets deleted.
Many VoIP providers offer auto-attendant services that ring your desk phone, home office phone, and mobile at the same time. This makes it easy to stay in touch with clients and never miss a call. It also improves productivity because employees working from home do more than 13% more work daily and quit half as often as at the office.
Second Chance Calls
In most cases, VoIP systems handle incoming calls in much the same way as traditional circuit-switched phone connections. This includes signaling, channel setup, digitization of analog voice signals, and encoding.
However, VoIP takes advantage of the fact that it operates over your high-speed Internet connection. This means that your VoIP system can rely on the reliability of that connection to route calls even when your local telephone service is down.
First, to take advantage of this feature, decide what line to replace with your VoIP device. If your house is wired with a color-coded demarcation box, this can be done quickly (and easily). However, you MUST ensure that the line you select is NOT currently used by a neighbor or someone else in the home. You can do this by unplugging the modular plug from the jack in the demarcation box. Once you have made this ‘ounce of prevention, you can connect your VoIP device to this unused twisted pair.
A VoIP solution’s voicemail-to-email feature is the best way for businesses that rely on accurate, detailed records of every call. This feature automatically converts new voicemail messages to audio files and sends them to designated email accounts. With this option, staff can quickly and easily review all their message notifications – without worrying about missing calls or forgetting important details.
With this feature, your business can keep employees up-to-date and organized on incoming calls by sending them notifications directly to their email inboxes. All they have to do is open their email and listen to the audio recording or read the transcription to get all the information they need to have a great customer experience. This helps your team stay responsive, flexible and available to customers or prospects despite being away from the office. Moreover, it helps them work more efficiently by not switching between platforms to check their phone messages and emails.
A reliable VoIP solution has features that streamline business communication. Its software allows you to make and receive calls, participate in conference calls, and send and receive text messages from any device with an internet connection. It also offers HD Voice that improves sound quality, which leads to better client experiences and increased productivity.
The ability to read transcribed voicemails makes it easy for employees to respond to customers quickly, even in noisy environments. Some VoIP providers even provide the option to forward voicemails to Skype, making it easier for teams to collaborate.
To become a customer-first organization, consider including VoIP texting in your toolset. For instance, if you offer an online form for customers to request quotes, follow up with texts instead of emails that might languish in a busy inbox. Many VoIP vendors offer texting with unlimited or pay-as-you-go plans. You can choose the one that best fits your needs.